Privacy Policy 

 

 

GOOD ADVICE UK takes the privacy of clients’ information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of our legal services.

This privacy policy should be read alongside and in addition to our Terms of Instructions, which is sent to our clients when requiring our legal services.

 

Definition and interpretation

 

  1. In this privacy policy, the following definitions are used:

 

Data

Collectively all information that you submit to GOOD ADVICE UK via website, social media, email or telephone. This definition incorporates, where applicable, the definition provided in the Data Protection Laws.

Data Protection Laws

Any applicable law relating to the processing of personal Data, including, but not limited to, the Directive 95/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR

General Data Protection Regulation (GDPR) is a regulation that was agreed upon by the European Parliament and Council in April 2016 which replaces the Data Protection Directive 95/46/EC in Spring 2018 as the primary law regulating how companies protect EU citizens' personal data.

GOOD ADVICE UK, we or us

GOOD ADVICE UK LIMITED, a company incorporated in England and Wales with registered number 06962398 whose registered office is GOOD ADVICE UK LIMITED, Office 1.02, 153 Wandsworth Road, London, SW8 2GB.

User, clients or you

A third party that requires our services and is not either (i) employed by GOOD ADVICE UK and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to GOOD ADVICE UK and accessing the website or services in connection with the provision of such services.

Our services and website

Services that GOOD ADVICE UK offers to their clients and the website that the client is currently using to submit any enquiries, www.goodadviceuk.com, and any sub-domains of this site unless expressly excluded by their own Terms of Instructions.

 

  1. In this privacy policy, unless the context requires a different interpretation:

(a) The singular includes the plural and vice versa;

(b) References to sub-clauses, clauses, schedules or appendices are to sub-clauses, schedules or appendices of this privacy policy;

(c) A reference to a person includes firms, companies, government entities, trusts and partnerships;

(d) “Including” is understood to mean “including without limitation;”

(e) Reference to any statutory provision includes any modification or amendment of it;

(f) The headings and sub-headings do not form part of this privacy policy.

 

 

SCOPE OF THIS PRIVACY POLICY

  1. This privacy policy only applies to the actions of GOOD ADVICE UK and clients in respect of our services and website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
  2. For the purposes of the applicable Data Protection Laws, GOOD ADVICE UK is the “data controller.” This means that GOOD ADVICE UK determines the purposes for which, and the manner in which, clients’ Data are processed.

 

Data collected:

  1. GOOD ADVICE UK may collect the following Data, which includes personal data from the client:

(a) Name;

(b) Date of birth;

(c) Gender;

(d) Job title;

(e) Profession;

(f) Contact information such as email addresses and telephone numbers;

(g) Demographic information such as postcode, preferences and interests;

(h) Financial information;

(i) Operating system (automatically collected);

(j) Immigration matters;

in each case, in accordance with this privacy policy.

 

How do we collect your Data?

  1. We collect Data in the following ways:

(a) Data is given to us by you; and

(b) Data is collected automatically.

 

Data that is given by you

  1. GOOD ADVICE UK will collect your Data in a number of ways:

(a) When you contact us through the website, by telephone, post, e-mail or through any other means;

(b) when you use our services;

in each case, in accordance with this privacy policy.

  1. To the extent that you access the website, we will collect your Data automatically, for example:

(a) We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

 

Our use of your Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our services. Specifically, Data may be used by us for internal record keeping;

In each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).
  2. When you sign the Terms of Instructions in order to receive our legal services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

Who do we share your Data with?

  1. We may share your Data with the following groups of people for the following reasons:

(a) Our employees, agents and/or professional advisors – to obtain advice from professional advisers and work in your case/cases;

(b) Relevant authorities – such as Home Office, Registry Office, HM Revenue & Customs, HM Passport Office and Companies House - in order to comply with our services.

(c) When required and with your consent, with Third Party Companies – such as Barristers and their clerks, other solicitors who specialise in the work that needs to be conducted (i.e. Family solicitor, Criminal solicitor…).

 

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:

(a) We store your Data on secure servers.

  1. Technical and organisational measures include measures to deal with suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: IT@goodadviceuk.com or office@goodadviceuk.com.
  2. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

Data Retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the necessary period to fulfil the purposes outlined in this privacy policy and at least for 6 years in line with the Code of Standards under the OISC policy.
  2. Once we are instructed to work in your case, we will preserve your personal data after we have finished advising or acting for you, for regulatory and legal purposes according to the OISC policy, the regulator of GOOD ADVICE UK. We will do so for one of these reasons:

(a) To respond to any questions, complaints or claims made by you or on your behalf; 

(b) To show that we treated you fairly; 

(c) To keep records required by law.

  1. We will not retain your data for longer than necessary for the purposes set out in this privacy policy and in line with the GDPR policy. Different retention periods apply for different types of data. When it is no longer necessary to retain your personal data, we will delete it.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes as stated above (clause 17).

 

Your Rights

  1. You have the following rights in relation to your Data:

(a)  Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

(b)  Right to correct – the right to have your Data rectified, if it is inaccurate or incomplete.

(c) Right to erase- the right to request that we delete or remove your Data from our systems, in certain circumstances as stated above (clause 17). 

(d)  Right to restrict our use of your Data – the right to “prohibit” us from using your Data or limit the way in which we can use it in certain circumstances as stated above (clause 17). 

(e)  Right to data portability- the right to request that we move, copy or transfer your data.

(f)   Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.

  1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via email address: office@goodadviceuk.com or compliance@goodadviceuk.com.
  2. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website https://ico.org.uk/.
  3. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during period of which we hold it.

 

Changes of business ownership and control

  1. GOOD ADVICE UK may, from time to time, expand or reduce the business and this may involve the sale and/or transfer control of all or part of GOOD ADVICE UK. Data provided by clients will, where it is relevant to any part of the business transferred along with that part and the new owner or newly controlling party, under the Terms of this Privacy Policy, be permitted to use for purposes for which it was originally supplied to us.
  2. We may also disclose Data to prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
  4. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  5. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party is excising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

 

Changes to this Privacy Policy

  1. GOOD ADVICE UK reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

 

 

You may contact GOOD ADVICE UK by email at office@goodadviceuk.com or compliance@goodadviceuk.com.

 

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